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General Information, Shipping and FAQ's

Orders

Confidentiality- Privacy Policy
At Magic Murals we respect your privacy. We do not sell or share our customer information under any circumstances.

SHIPPING
To maintain an extensive choice of children's murals, we have a number of suppliers. All of the products we sell are shipped directly from the manufacturer or local distributor in the USA to your door. In some cases, this may mean that some of the items in your order will arrive separately or at different times.

Our shopping cart is mainly set up for shipping within the USA and Canada. If you would like to have a product shipped elsewhere in the world, please contact us for a shipping cost and we can arrange to ship the mural to you.

  • Items are generally shipped within 5-7 business days within the USA.
  • Personalised items may take as long as 10 business days.
  • Items are shipped via UPS, United States postal service, (USPS) or FedEx.
  • UPS, Fedex, or Common Carrier will not ship to a PO Box. A physical location is required.

Shipping and Handling Policies
Every effort is made to process and ship orders from our suppliers premises within 48hours (excluding weekends).
Customised orders and sticker murals may require additional time.

We cannot be held responsible for delays in the postal service after the packages leave our premises.

Typically, orders will take between 5 and 7 working days within the USA once they leave the premises to reach you, but we cannot guarantee this as the postal service is out of our control.

If you need an order urgently, (in less than 10days) please contact us before ordering so that we can get you an expediated quote for delivery.


RETURNS POLICY
Magic Mural Factory stands behind the quality of our DIY mural products. Please read the following return policy.

If, for any reason, you are unhappy with your mural selection, please contact us to obtain a Return Authorisation Number and we will gladly exchange your unused mural for another. Refunds are available for 30 days on murals purchased directly through us.

  • All approved returns MUST be shipped back to the address supplied with the Return Authorization Number, in the original shipping box and packaged properly to prevent damage to the merchandise. Please e-mail our office for a Return Authorization Number
  • You may return any unopened mural kit within 30 days of purchase for refund or exchange. There will be a 15% restocking fee.
  • Refunds do not include postage. Return shipping charges will be at your expense.
  • No return will be accepted after 30 days from the invoice/shipping date.
  • No refunds will be given for used murals, customization fees or custom murals.
  • Magic Mural Factory will not be responsible for any damage to the merchandise caused by mishandling, misuse or improper packaging of a return. If damage is incurred due to these reasons no credit or refund will be issued.

DAMAGED OR DEFECTIVE GOODS
Manufacture's damages or defects must be reported to us upon receipt of the goods. PLEASE CHECK YOUR MURAL/STENCILS/ROOM KITS IMMEDIATELY UPON RECEIVING IT. DEFECTIVE/DAMAGED returns will not be accepted after 14 days from the invoice/shipping date.

We can only provide credit for those items that arrive safely at our office. We strongly recommend that you mail returns with some form of insurance and tracking service.

If you have any other queries or problems, please do not hesitiate to e-mail us at The Magic Mural Factory

 

CUSTOMER SUPPORT and CONTACT DETAILS
If you have any questions, please do not hesitate to contact us at the
Magic Mural Factory (Click to send me an email)

Email is preferable,
but if you need to speak to customer services, then please check that is daytime in France or the UK before calling.
Office hours Monday to Friday 9am to 5pm

Telephone (France)
(0033) 545 671 995

Telelphone (UK)
(message service only during working hours)
(00 44) 13 44 30 79 33

Postal Address
35 Birch Hill
Bracknell
Berkshire
RG127BZ
United Kingdom

 

We want you to be happy in every respect with your purchase.

  • NEW
    Custom mural design service.
    Paint by number murals
    If you can't find what you are looking for, contact us and discuss your needs.
    We could create a custom paint by number mural to meet your requirements.
    Read more about it here

    Please note that we do need extra time to customise, produce, and print your mural. If you need something urgently, please let us know before ordering so that we can accomodate your needs. We can then work out how long it will take to get your mural designed, produced and delivered to you.

INSTRUCTIONS INFORMATION

 


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All Rights Reserved

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FAQ's/General Info
How to Paint By number
How to Stencil
How to paint clouds
How to E-mural